At Maryvale Private, our purpose is to provide personalised, quality health care, achieving the best outcomes for our patients.
Our performance is measured during regular accreditation and guided by a range of health care initiatives and protocols focusing on patient safety and quality care. The hospital was most recently accredited in November 2019.
Maryvale Private is accredited against the National Safety and Quality Health Service (NSQHS) Standards every three years.
The standards, established by the Australian Government for all public and private hospitals, provide a nationally consistent statement of the level of care we should expect from health services.
During accreditation, Maryvale Private undergoes a formal, independent assessment to ensure it continues to provide safe and high-quality care.
Find out more about the NSQHS standards.
Healthcare-associated infections are one of the most common complications affecting hospital patients. The risk of such infections includes the possibility of further complications and stronger and more expensive medicines.
At Maryvale Private, we take our responsibility for infection prevention and control (IPC) very seriously.
Our IPC program includes:
We have a qualified IPC coordinator and an IPC Committee that meets every second month to review any healthcare-associated infections.
Clean hands are the best protection against infection. With an increase in drug-resistant bacteria present in all hospital settings, it has become increasingly important for health care employees to follow hand-hygiene guidelines.
Maryvale Private participates in the National Hand Hygiene Initiative, aimed at standardising hand hygiene practice and having available alcohol-based hand rub in all clinical areas. Our current performance demonstrates that Maryvale Private regularly exceeds the national benchmark of 70% compliance.
Antibiotics are medicines used to treat bacterial infections. They work by killing bacteria or stopping them from multiplying and causing disease.
While the development of antibiotics has been one of the most important advances in medicine, widespread use and misuse has led to some bacteria becoming resistant to commonly used antibiotics.
Maryvale Private Hospital participates in the Antimicrobial Stewardship (AMS) program to ensure appropriate use of antibiotics. These programs have been shown to reduce inappropriate antibiotic use by between 22% and 36%. The result is improved patient outcomes, and reduced antibiotic resistance and complications.
Maryvale Private participates in the Victorian Healthcare Infection Surveillance System (VICNISS). This program aims to reduce the incidence of healthcare-associated infections from multi drug resistant organisms (MDRO or superbugs) through notification of results and comparison to similar healthcare facilities.
All patients will have a comprehensive care plan. For vulnerable patients such as the elderly, this provides an added safeguard against preventable harm, including falls, blood clots and pressure sores.
Our staff are committed to high quality health care – and we welcome feedback, good or bad, from patients, families, carers and visitors. If you’d like to provide feedback about your care, please advise the nurse looking after you.
Maryvale Private also has a sealed box situated at reception for comments and complaints and employs a Complaints Officer who reviews and investigates all complaints.