Accreditation is a formal process through which a health service is assessed to ensure it continues to provide safe and high quality care to its consumers. It is an opportunity to have an independent assessment of the services and care provided and the systems that are in place.

Maryvale Private is accredited against the National Safety and Quality Health Service Standards

The NSQHS Standards are a mandatory set of standards established by the Australian Government for all public and private hospitals. They provide a nationally consistent statement of the level of care consumers should be able to expect from health services.

For a full explanation of each of these standards and what they entail, please click on the following; https://www.safetyandquality.gov.au/consumers

Effective Infection Prevention and Control programs are vital in preventing healthcare associated infections which may result in inconvenience or injury to patients and which are an undesirable, often unnecessary healthcare expense.

Each year, infections associated with health care occur in a large number of patients, making healthcare associated infections the most common complication affecting patients in hospitals. Some of these infections require stronger and more expensive medicines (with the added risk of complications).

Maryvale Private Hospital Infection Prevention and Control Program strongly endorses a culture of prevention and focuses firmly on promoting good routine standard precautions throughout the organisation.

Antimicrobial Stewardship (AMS)

Maryvale Private Hospital ensures appropriate prescribing of antimicrobial (Antibiotics), to prevent and manage health care associated infections and improve patient safety and quality of care Effective hospital AMS programs have been shown to reduce inappropriate antimicrobial use (in the order of 22–36%), improve patient outcomes and reduce adverse consequences of antimicrobial use (including antimicrobial resistance, toxicity and unnecessary costs).

National hand hygiene initiative

Clean hands are the best protection against infection. With an increase in drug resistant bacteria present in all hospital settings, it has become increasingly important for health care employees to follow hand hygiene guidelines.
Maryvale Private Hospital participates in the ASQHC national initiative to develop hand hygiene cultural change. The aim is to standardise hand hygiene practice and make available alcohol based hand rub in all clinical areas of our hospital. Our current performance demonstrates that Maryvale Private is performing better than the national benchmark of 70% compliance.

Surveillance and Reporting

Maryvale Private participates in the Victorian Healthcare Infection Surveillance System (VICNISS). This program collects data, adjusts risks and reports results to all Victorian Public Hospitals. The programs aim is to reduce the incidence of healthcare associated infections from multi drug resistant organisms (MDRO or Superbugs) such as Methicillin Resistant Staphylococcus Aureus (MRSA) and Vancomycin resistant Enterococcus (VRE), through notification of results compared to similar healthcare facilities.

The Maryvale Private Hospital staff is committed to high quality health care. Should any issue arise that does exceed/or does not meet your expectations, bring it to the attention of the nurse looking after you who will then refer it to the Unit Manager. The Unit Manager will either address the issue or refer it to the Complaints Officer as we wish to continually improve our service.

A sealed box is situated at reception desk for comments/complaint forms.

A complaints brochure is given to all patients and details of the hospital Complaints Officer are detailed on the board in the hospital foyer.