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We want your stay with us to be as relaxed as possible. Here are some tips to ensure you know what to expect and to make your hospital stay as comfortable as possible.
Before going to hospital
Your doctor will give you information about your treatment, including how to prepare and instructions about your medications. Contact your doctor if you’ve not received any information or you have any questions.
Admission paperwork will be posted to you and needs to be completed and returned to us at P.O. Box 348 Morwell 3840 Vic two weeks before your hospital stay. If you have difficulty completing the paperwork, please contact us on 5132 1200.
The day before your admission, please phone us on 5132 1200 between 3pm and 7pm to confirm your admission time. This will save unnecessary waiting around for you and your family.
Please don’t smoke for at least 24 hours before your hospital stay.
It’s important to let us know if you are unable to attend hospital on the day of your surgery.
When to contact your doctor:
- If you are unwell at any time between booking in and the day of your surgery;
- If you have any queries regarding fasting instructions or medications, including for diabetes;
- If you take medication that may affect your operation – your doctor will advise whether you should stop taking your medication prior to going to hospital.
On the day of your admission
Please ensure you shower before leaving home and do not use talcum powder or moisturiser if you are scheduled for surgery the same day.
Please wear comfortable, casual clothing and avoid hair pins, make-up and nail polish. Please remove all jewellery although wedding rings can be left on.
It’s best to arrive about 15 minutes before your scheduled admission time. We’ll check your paperwork and take you to your room. You will have a pre-anaesthetic examination and any other test/s that may be required.
Bring with you:
- Completed hospital forms (if not already returned);
- Reports or letters from your doctor;
- Health insurance membership card;
- Health insurance excess payment (check with your health insurer for details);
- Medicare card;
- Pension card, HealthCare card, Safety Net card, DVA card, Medicare card, Workers compensation approval letter (as applicable);
- Your Advanced Care Plan (if applicable);
- Current medications in original packets;
- An up-to-date list of your medications from your doctor or pharmacy;
- Current X-rays, ultrasounds and pathology tests;
- Glasses, contact lenses, hearing aids;
- Books, magazines and personal devices – free WiFi is available to all patients and visitors.
If you are staying overnight:
- Comfortable, non-slip shoes or slippers (no heels);
- Day clothes for going home in
- Dressing gown and night wear / pyjamas
- CPAP machine, if you use one.
Please do not bring:
- Large sums of money;
- Hot water bottles or electric blankets;
- Oil burners, incense or candles;
- Potplants or other items containing soil.
During your stay
Maryvale Private is renowned for its gourmet, fine food menu. Our chefs create seasonal menus that include special meals to meet dietary requirements. Visitors are welcome at Maryvale Private and may dine with you (additional charges apply for visitor meals).
Our staff can assist you with meal selection and a dietitian is available to provide nutritional counselling if needed.
Meal times are:
- Breakfast – 8am
- Morning tea – 10am
- Lunch – 12.30pm
- Afternoon tea – 3pm
- Dinner – 5.30pm
Any medications that you’ve brought with you to hospital will be locked in the medication locker in your room and dispensed as ordered by your doctor.
Any medication related to your treatment will be provided by the hospital. If you need a script refilled for your usual medication (not related to your treatment), this can be supplied by the pharmacy and invoiced to you.
A pharmacist visits the hospital regularly to review medication charts. If you would like any additional information regarding your medications, please notify the nursing staff.
Our team will work with you planning your discharge and making arrangements for post-operative appointments so the transition from hospital to home is as smooth as possible. Home services will be arranged as needed.
Our Discharge Coordinator will be in touch with you early in your hospital stay and you
will be given instructions related to your recovery on discharge.
The discharge summary will also be forwarded to your referring general practitioner once you have been discharged.
Patients are advised not to drive for 24 hours after receiving a general anaesthetic. Please arrange to be collected between 9.30am and 10am on the day of your discharge. Day patients are discharged on the same day. Again, it is advisable to have someone collect you.
All accounts for services not covered by your private health insurance are to be paid (cash or eftpos) on discharge.
Patients with private health insurance are usually covered for procedures or surgery at Maryvale Private. Your health fund will be billed directly for these and hospital accommodation fees. However, you may have to pay an excess or co-payment, which is payable on admission to the hospital, and additional out-of-pocket costs for services provided. This will be discussed with you prior to admission.
If you have private hospital insurance, contact your health fund to check that your policy covers you for your treatment. Your fund will advise if an excess applies and any out-of-pocket expenses.
If you are not covered by hospital insurance, you may have to pay significant amounts for your treatment. Please contact our reception desk for a quote if you wish to be admitted as a self-funded patient.
You may need to use the following services and out-of-pocket costs may apply during your stay:
- Imaging or X-ray;
- Surgeon, physician or anaesthetist.
If out-of-pocket charges apply, you will receive separate accounts for these services. For further information please contact the service provider directly.