Excellence in Health Care

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It Is Your Right:

In keeping with our continuing commitment to our patients and delivering quality outcomes, Maryvale Private Hospital respects each patient’s right to participate in health care choices that affect them.
If you are unable to make your own decisions, Maryvale ensures that your interests are the focus of any decision that affects you. Maryvale Private Hospital, your doctor and other health care professionals will work with you and your family to ensure that, at all times, your rights will be respected. Maryvale Private Hospital adheres to the Australian Charter of Health Care Rights.

Children’s Healthcare Rights

Maryvale Private Hospital is also committed to ensuring that children have the same rights and therefore adheres to and promotes the young people’s health care rights and children’s health care rights.

It is your responsibility:

  • To be concise and correct in explaining your own medical history and to include any details of medications you are taking
  • To answer questions about your health frankly and honestly and to discuss and make decisions with your doctor regarding any problems which you feel may be affecting your health or medical condition
  • To inform the doctor involved in your care, if you are currently in consultation with or under treatment from another health professional or alternative medicine/therapy, in connection with the same condition
  • To query any issues you don’t understand with the doctor before you consent to any procedure/treatment
  • To accept the consequences of your own informed decisions about your treatment and discharge planning
  • To comply with prescribed treatment or inform the hospital professionals that you do not intend to do so
  • To conduct yourself in an appropriate way and respect the well being and rights of other patients and staff
  • Not to behave in a way that may interfere with current medical treatment, such as consuming alcohol or drugs whilst on hospital premises
  • To raise questions or discuss any problems that you may be experiencing as soon as they occur with the Doctor, Nurse Unit Manager or the nurse looking after you
  • To inform the hospital when asked if you do not wish your information to be forwarded in relation to the continuation of your care after you leave hospital
  • To know the name and address of your local doctor
  • If you are a private patient to pay your attending doctor’s fees and the hospital’s charges as billed

Click on any of the images to see them full size.

Click on any of the images to see them full size.

Privacy Information

As a patient of Maryvale Private Hospital you have a right to be fully informed of the personal information we will collect from you, what we will use it for, how we will store it and your right of access to it.

Personal information held by MPH:

  • Your name, address, telephone and email contact details.
  • Health fund details.
  • Date and Country of Birth.
  • Next of Kin.
  • Health Information.
  • The name and contact details of your General Practitioner and your referring doctor.
  • Religious beliefs or affiliations (if provided).
  • Marital Status.
  • Transaction details associated with our services.
  • Indigenous status and language spoken at home (for the Department of Health).

What we do with personal information:

  • We will collect it discreetly.
  • We will store it securely.
  • Subject to what we say in this section, we will only provide your personal information to people involved in your care.
  • We will provide relevant information to your health fund, or the Department of Veterans’ Affairs, Medicare Australia, Cancer Council, Victorian Department of Health and other entities when we are required by law to do so.
  • After removing details that could identify you, we may use the remaining data to assist with research and service improvement projects. We are also required to provide this kind of information to government agencies.
  • We will destroy our record of your information when it has become too old to be useful or when we are no longer required by law to retain it.
  • We may use this information to contact you regarding your hospital visit.
  • All staff employed at Maryvale Private Hospital must by law, respect the confidentiality and privacy of the information collected.

How can you access or correct your personal information?

Individuals have a right to access the personal information that Maryvale Private Hospital holds about them. In certain circumstances we may refuse a request for access as allowed by the Privacy Act or other applicable laws. If Maryvale Private Hospital refuses access, we will give written notice of our decision, including our reasons and how to complain if the individual is not satisfied with the decision.

Maryvale Private Hospital aims to ensure that your information is accurate and complete. You can help us achieve this by notifying us of change in personal details, such as name or address.
You can request access to personal information by contacting;

Maryvale Private Hospital
Telephone: 5132 1201 or
Mail: Maryvale Private Hospital, PO Box 348, Morwell VIC 3840

Each individual requesting access must do so in writing and will be required to verify their identity.

A fee will be charged for collating and providing access to personal and health information.