Excellence in Health Care

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We want you to have professional care in a relaxed atmosphere, giving you the best possible experience in what we know can be a trying time.

To help you and ourselves, we have developed a number of practices and systems that can make your visit to Maryvale simpler and easier.

There are a number of forms, such as the pre-admission and admission forms, which should be completed before you come to the Hospital and other information to make your stay more relaxing.

Also there’s a range of information about how we operate at Maryvale Private.

Please contact us as soon as your visit has been arranged.

Important Information

We want you to have professional care in a relaxed atmosphere.

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Just a little bit of pre-planning can make your hospital visiting less stressful for all.
Much of what you need to know should have been explained to you in your doctor’s rooms.
This along with the Pre-Admission Form should be sent to the Hospital seven (7) days before your admission is scheduled.
The day before your admission, please phone the Hospital between 3.00 and 7.00 pm for confirmation of your admission time. This will save unnecessary waiting around for you and your family.

  • If there is any change in your condition between booking in and the day of your surgery (e.g. cold or fever) please contact your doctor/surgeon as soon as possible.
  • If you have any queries regarding fasting instructions please contact your doctor.
  • If you are diabetic again consult your doctor regarding fasting and diabetic medications.
  • It is highly recommended you leave any valuables such as money and jewellery at home.
  • If you are taking any medications that may affect your operation, e.g. Plavix/Warfarin; you should consult your doctor to establish if it will be necessary to cease taking medication prior to surgery

Admission Procedures

Pre-planning can ensure your hospital visit is less stressful for all.

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Click on the items below to view the relevant information.

Costs

Patients with private health insurance are usually covered for procedures or surgical interventions at Maryvale Private Hospital.

Your health fund will be billed directly for these and hospital accommodation fees.

However, some insurance policies do have an excess. This will be confirmed prior to admission and is to be paid on admission to the hospital. This excess is often required on each admission to the hospital.

Our admission staff will contact you prior to your admission and explain any costs not covered by your Health Insurance Fund.

All accounts are to be finalised at the time of discharge. (Any out of pocket expenses may be paid by cash or eftpos.)

Self-insured patients are welcome but required to pay in full for their visit prior to admission.

Please note that while Medicare will contribute 75% of the government’s scheduled fee for the surgeon and anaesthetist; it does not contribute to the hospital fees (theatre and accommodation).

What to do on the day

Time your arrival to be about 15 minutes before the scheduled time. This will mean you are not rushing, nor are you kept waiting too long.

If all the paper-work is up to date (see above) you will be taken to your room. There will be a pre-anaesthetic examination and any other test/s that may be required.

We structure our operating lists to meet the needs of all of our patients. Unfortunately there will sometimes be some complications, that means some patients may be kept waiting a bit longer.

What to bring with you

It is suggested that comfortable, casual clothing be worn for both adults and children. Please do not wear hair pins, make-up or nail polish and remove all jewellery. Wedding rings can be left on.

You should have with you:

  • Health Fund Insurance details, pension cards, DVA details, Medicare Card and Safety Net Number
  • Current Medications in original packets
  • Current X-rays and Pathology Tests

If you are staying overnight:

  • Dressing Gown/ comfortable proper fitting foot wear
  • Night wear / pyjamas and toiletries

(If you suffer from Sleep Apnoea and use a CPAP machine, please bring that with you too.)

Ensure you shower before leaving home but do not use talcum powder if your surgery is scheduled for that day.

Please do not smoke for at least 24 hours prior to surgery.

Medications

It is vital that all medications you are currently taking are brought into hospital in their original containers and given to the admitting nurse. Tablets will be locked in the medication locker in your room and dispensed as ordered by your doctor.

Any new admission related medication that is prescribed by your doctor will be provided by the hospital until your discharge.

Prior to discharge, the nursing staff will ensure that you have an adequate amount of medication to take home. This may require sending scripts to pharmacy. You will receive an invoice from the pharmacy for discharge medications.

A pharmacist visits the hospital regularly to review medication charts. If you would like any additional information regarding your medications, please notify the nursing staff and they will arrange for the pharmacist to visit and talk with you on a personal basis.

Meal times

Maryvale Private Hospital is renowned for its gourmet, fine food menu. Our chefs create seasonal menus that include special meals to meet dietary requirements. Visitors are welcome at Maryvale, and may dine with you during your hospitalisation. A charge does apply to visitor meals.

Meal times are as follows:

Breakfast 8.00am
Morning Tea 10.00 – 10.30am
Lunch 12.30pm
Afternoon Tea 3.00 – 3.30pm
Dinner 5.30pm

A trained food service monitor distributes and collects the menus each day and can assist you with your meal selection.

The service of a dietitian is available to provide a nutrition counselling service and can assist you with any nutritional or special diet queries should your doctor request this service.

Discharge Procedures

The Maryvale Private Hospital healthcare team will work with you planning your discharge and making arrangements for post-operative appointments.

Planning for discharge actually commences on admission to the hospital, so the transition from hospital to home / community is well planned and as smooth as possible. Home services will be arranged as where and when possible.

Our Discharge Coordinator will be in touch with you early in your hospital stay.
On discharge, you will be given a comprehensive discharge information sheet, which will describe any specific instructions to your recovery such as medications, wound care and activities.

Please do not hesitate to ask us if you have any questions regarding this information or any other matter. This medical/nursing discharge summary will also be forwarded to your referring general practitioner once you have left the hospital.

Some Important notes:

  • Patients are advised not to drive for 24 hours after receiving a general anaesthetic.
  • Patients are requested to arrange to be collected between 10.00am and 10.30am.
  • Please ensure all out of pocket costs are paid prior to discharge.